At RM99A, we believe that gambling should always be an enjoyable, voluntary pastime — never a source of stress, debt, or harm. This page sets out our commitment to responsible gambling, the tools we provide to help you stay in control, and where to find support if you or someone you know needs it.
"Responsible gambling is not just a compliance checkbox atRM99A — it is a core product value embedded in every feature, every policy, and every interaction with our members."
RM99A takes its responsibility to Malaysian players seriously. We are an entertainment platform, and we want every member — whether they are betting on Liga Super Malaysia from Petaling Jaya, watching live EPL odds from Penang, or spinning slots from Johor Bahru — to enjoy their experience within healthy, manageable boundaries.
Gambling involves real money and real risk. The outcomes of casino games, sports betting, and esports wagers are determined by chance and cannot be predicted or controlled. This means that over any given period, you may lose the money you wager. It is essential that every rm99a member approaches gambling with this understanding firmly in mind.
We recognize that for a small number of people, gambling can become a problem — a pattern of behavior that causes financial hardship, relationship strain, and emotional distress. RM99A does not take this lightly. We invest in prevention tools, early-detection systems, and staff training precisely because we believe that identifying and supporting at-risk players is as important as delivering a great gaming product.
Our responsible gambling framework is built on three pillars: education (making sure every member understands the risks and their rights), tools (giving members direct control over their own gambling behavior), and support (connecting players who need help with the right resources — including Talian Kasih and GamCare — quickly and without stigma).
If at any point you feel that gambling is no longer enjoyable, that you are spending more than you intended, or that you are unable to stop, please use the tools and contacts on this page. Our24/7 support team is available via live chat and can help you activate any of our responsible gambling features immediately, at no cost and with no penalty to your account standing.
All of the following tools are available to every rm99a member at no charge, directly from within your Account Settings. No waiting period for activation — limits and exclusions take effect immediately upon request.
Set a maximum amount you are permitted to deposit over a daily, weekly, or monthly period. Once the limit is reached, further deposits are blocked until the period resets. Limit reductions take effect immediately; limit increases are subject to a 48-hour cooling-off period to prevent impulsive decisions.
Define the maximum amount you are willing to lose over a set period. When your net losses reach this threshold, your account access is temporarily suspended until the limit period resets. This tool is particularly useful for players who find it difficult to stop after a losing run.
Take a mandatory break from rm99a for 24 hours, 72 hours, one week, or one month. During a time-out, you will not be able to log in, place bets, or access any gambling functions. Time-outs activate immediately and cannot be shortened once applied.
Request a formal self-exclusion from rm99a for a minimum period of six months, up to a permanent lifetime exclusion. Self-exclusion is processed within 24 hours. During the exclusion period, your account is deactivated, marketing is suppressed, and any attempt to re-register will be blocked. This is our most comprehensive player protection tool.
Enable session reminders that notify you of how long you have been playing at regular intervals — every 30 minutes, 1 hour, or 2 hours. When a reality check notification appears, you can choose to continue, take a break, or log out. Small nudges make a meaningful difference over time.
Our 24/7 live chat support team includes staff trained in responsible gambling. If you contact us and indicate that you are struggling with your gambling behavior, we will prioritize connecting you with our dedicated responsible gambling response team, who can activate any of the above tools on your behalf immediately.
The questions on the right are adapted from widely used responsible gambling self-assessment frameworks. They are not a clinical diagnosis — they are a starting point for honest reflection. If several of these questions feel uncomfortably familiar, it may be time to talk to someone.
There is no shame in recognizing that gambling has become a problem. It takes honesty and courage, and reaching out is the right move. Use our live chat, activate self-exclusion, or contact Talian Kasih at 15999 for confidential support.
Consider the following questions honestly. These refer to your gambling behavior over the past 12 months, or since you started gambling if that was more recent.
⚠ If you answered "yes" to two or more of these questions, your gambling behavior may already be causing harm. Please consider activating our self-exclusion tool or reaching out to a support organization. You are not alone — help is available right now.
The following organisations offer confidential support for individuals affected by problem gambling. All contact details below are for information only — please reach out to them directly if you need help.
Malaysia's national welfare hotline operated by the Ministry of Women, Family and Community Development. Provides confidential counseling and welfare assistance for individuals and families experiencing gambling-related distress. Available to calers from Kuala Lumpur, Penang, Johor Bahru, and all states in Malaysia.
An internationally recognized charitable organization offering free information, support, and counseling for anyone affected by problem gambling. GamCare operates the National Gambling Helpline in the UK and provides online resources accessible to players internationally, including Malaysian members.
A fellowship of men and women who share their experience, strength, and hope with each other in order to solve their common problem and help others to recover from a gambling problem. Meetings and support groups are available in Kuala Lumpur and other major Malaysian cities.
Major public hospitals across Malaysia, including Hospital Kuala Lumpur (HKL), Hospital Penang, and Hospital Sultanah Aminah in Johor Bahru, provide psychiatric and addiction counseling services. Gambling disorder is a recognized behavioral addiction that can be treated with professional support.
Our own24/7 live chat support includes staff trained in responsible gambling response. If you reach out and tell us you are struggling, we will not simply redirect you — we will activate your chosen responsible gambling tool immediately and help connect you with the appropriate external support.
Befrienders provides confidential emotional support to individuals in distress or at risk. While not exclusively a gambling support service, they serve Malaysians experiencing crisis states including those related to financial pressure, anxiety, and despair — all of which can accompany problem gambling.
Our responsible gambling policies are not aspirational statements — they are enforceable rules built into the platform's architecture. Below are the specific policies that govern how rm99a handles age, minors, vulnerable players, and marketing practices.
RM99A enforces a strict minimum age of 21 years for all gambling activities on the platform. Age is verified at registration and again at the KYC stage before any withdrawal is processed. Any account found to be held by a person under 21 will be immediately suspended, all associated funds will be frozen, and the matter will be referred to the appropriate authority. We use a combination of ID document checks, database cross-referencing, and behavioral analysis to detect underage access attempts.
RM99A maintains a register of self-excluded players and uses industry-standard responsible gambling detection tools to identify members who may be exhibiting signs of problem gambling — such as rapid bet escalation, extended unbroken sessions, or patterns consistent with chasing losses. When such patterns are detected, our responsible gambling team may reach out proactively to check on the member's well-being and offer intervention tools. We reserve the right to apply mandatory cooling-off periods or temporary restrictions to protect vulnerable members, even without a formal self-exclusion request.
All RM99A customer-facing staff members receive mandatory training on responsible gambling recognition, intervention protocols, and the operation of player protection tools. Our responsible gambling policies are reviewed at least annually, and the platform undergoes regular audits to ensure that our tools function as intended and that our policies are being applied consistently. We are committed to ongoing improvement of our responsible gambling framework in line with industry best practice.
Read our full Terms & Conditions for the complete rules governing your account, or visit our FAQ for quick answers to common questions. Responsible gambling starts with being informed — we make it easy.
For players aged 21 and above only · Play responsibly · Know your limits · Support: Talian Kasih 15999